Privacy Policy

Cap Maison is committed to protecting the privacy of everyone who stays with us, dines with us, enquires about a visit or simply browses this website. This policy explains what information we collect, why we collect it, who we share it with and the choices you have.

Last updated: 6 August 2026

Who we are

This website is operated by Cap Maison Resort & Spa, Smugglers Cove Drive, Cap Estate, St. Lucia, West Indies. In this policy, “we”, “us” and “our” mean Cap Maison Resort & Spa. We are the data controller for the personal information described here, which means we decide what information is collected and how it is used.

If you have any question about this policy, or you want to exercise any of the rights described below, write to us at reservations@capmaison.com or by post at the address above.

What this policy covers

This policy covers personal information we collect through capmaison.com, through the enquiry and booking forms on the site, and through email correspondence that starts from the site. It does not cover the separate privacy practices of the booking engine, payment providers or other independent companies whose services you may be passed to — those are described in the section on other companies below.

The information we collect

Information you give us

When you complete an enquiry, reservation, wedding, spa, dining or concierge form on this site, you give us information such as: your name; your email address and telephone number; your country of residence; the dates you are interested in; the number of adults and children travelling; the room or experience you are asking about; and whatever you choose to write in the message field.

Some of our forms ask for information that is more sensitive than the rest — dietary requirements, allergies, mobility or accessibility needs, or the details of a celebration such as a honeymoon or anniversary. We ask for this only so that we can look after you properly. You are never obliged to give it, and we treat it with additional care.

If you sign up for our newsletter, we collect the email address and any name you give, together with a record of the fact that you subscribed and when.

Information we collect automatically

Like most websites, we collect a small amount of technical information when you browse: the pages you visit and how long you spend on them, the website or advertisement that referred you, your approximate location derived from your IP address, and details of the device and browser you are using. Where this involves cookies or similar technologies, we handle it as described in our Cookie Policy, and in the UK and the EEA we collect it only after you have agreed.

Information from other sources

We may receive information about you from travel agents, tour operators, online travel agents and other partners who make a reservation on your behalf, and from our booking engine when you complete a reservation. Where a partner passes us your details, it is their responsibility to have told you they would do so.

How we use your information, and why we are allowed to

We use the information described above to respond to your enquiry and to prepare a quotation; to take, confirm and manage your reservation; to arrange the specific experiences, treatments, transfers and dining you have asked for; to communicate with you before, during and after your stay; to keep proper accounting and tax records; to protect the website and our systems from abuse; and to understand how the site is used so that we can improve it.

Data protection law requires us to have a lawful basis for each of these uses. Ours are as follows. Where you have asked us for a quotation or made a booking, we rely on the need to take steps at your request and to perform our contract with you. Where we look after our business — improving the website, keeping it secure, keeping records of correspondence — we rely on our legitimate interests, having satisfied ourselves that these do not override your rights. Where we send marketing email or set non-essential cookies, we rely on your consent, which you can withdraw at any time. Where we keep financial records or respond to a lawful request, we rely on our legal obligations. Where you tell us about dietary, health or accessibility needs, we rely on your explicit consent.

Marketing

We send occasional news, offers and island stories by email to people who have asked to receive them. Every message we send includes an unsubscribe link, and unsubscribing takes effect immediately. Choosing not to receive marketing will never affect a booking or an enquiry you have with us.

The companies we share information with

We do not sell your personal information, and we do not share it with anyone for their own marketing.

We do share it with a small number of companies who provide services to us, and who are only permitted to use it on our instructions. These are: Sabre Hospitality (SynXis), which provides the reservation and availability system this website links through to; ActiveCampaign, which sends our newsletter and stores the subscriber list; Google, which provides the analytics that tell us how the site is used; the providers of our website hosting and of the email service that delivers form submissions to the resort; and our professional advisers, such as accountants and lawyers, where they need it to advise us.

We will also disclose information where we are required to by law, by a court, or by a regulator, and where it is necessary to establish or defend a legal claim or to protect the safety of our guests and staff.

If you follow a link from this site to a booking engine, a payment page or a partner’s website, you are dealing with that company directly and their own privacy policy applies to whatever you do there.

Where your information is held

Cap Maison Resort & Spa is in Saint Lucia, and the service providers listed above operate in the United States, the European Union and the United Kingdom. That means your information will be transferred outside your own country, and in some cases outside the UK and the EEA.

Where information is transferred out of the UK or the EEA, we rely on the safeguards those laws provide — most often the standard contractual clauses approved by the European Commission and the UK’s international data transfer addendum, together with the additional measures our providers apply. You can ask us for more detail about the safeguards that apply to a particular transfer.

How long we keep it

We keep enquiry correspondence for two years from your last contact with us, so that we can pick up a conversation where it left off. We keep reservation and stay records for seven years after your visit, which is the period our accounting and tax obligations require. We keep newsletter subscriptions until you unsubscribe, and for a short period afterwards so that we can honour the unsubscribe. Analytics information is kept in aggregated, non-identifying form.

Where we no longer need information, we delete it or anonymise it so that it can no longer be linked to you.

Keeping your information safe

We use encrypted connections across the whole of this website, restrict access to guest information to the members of staff who need it to do their jobs, and keep our systems and plugins up to date. No website or email system can be guaranteed completely secure, but we take these obligations seriously and we will tell you and the relevant authority if a breach occurs that is likely to affect you.

Your rights

Depending on where you live, you have some or all of the following rights over the information we hold about you. You can ask us for a copy of it. You can ask us to correct it if it is wrong or incomplete. You can ask us to delete it, where we have no continuing reason to keep it. You can ask us to restrict what we do with it while a question about it is resolved. You can object to us using it on the basis of our legitimate interests, and you can object to direct marketing at any time, which we will always honour. You can ask us to send it to you, or to another provider, in a portable format. And where we rely on your consent, you can withdraw that consent at any time, without affecting anything we did before you withdrew it.

To exercise any of these, write to reservations@capmaison.com. We will not charge you, and we will respond within one month. We may need to ask you for enough information to be confident of who you are before we act.

If you are unhappy with how we have handled your information, please tell us first and give us the chance to put it right. You also have the right to complain to the data protection authority in your country — in the United Kingdom that is the Information Commissioner’s Office, and in the EEA it is the supervisory authority for the country you live in.

Children

This website is not directed at children, and we do not knowingly collect information from anyone under 16 through it. Where children travel with you, we collect only what we need to prepare for their stay, and we collect it from the adult making the booking. If you believe a child has given us information directly, contact us and we will remove it.

Changes to this policy

We will update this policy when our practices change or when the law requires it, and the date at the top will always tell you when it was last revised. Where a change materially affects how we use your information, we will say so prominently on the site.

Contact us

Cap Maison Resort & Spa
Smugglers Cove Drive, Cap Estate
St. Lucia, West Indies
reservations@capmaison.com
T: +1 758 457 8670